POLICIES AT THE MARGO TAWHARA STONE™

All the Information You Need to Know

In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.

Limitation of Liabilty. The services and the work product of Provider are sold "as is." In all circumstances, the maximum liability of Provider, its directors, officers, employees, design agents and affiliates ("Provider Parties"), to client for damages for any and all causes whatsoever, and client's maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of Provider. In no event shall Provider be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Provider, even if Provider has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

Schedule A: Intellectual Property Provisions

1. RIGHTS TO DELIVERABLES OTHER THAN FINAL ART

1.1 Client Content. Client Content, including all pre-existing Trademarks, shall remain the sole property of Client or its respective suppliers, and Client or its suppliers shall be the sole owner of all rights in connection therewith. Client hereby grants to Provider a nonexclusive, nontransferable license to use, reproduce, modify, display and publish the Client Content solely in connection with Provider’s performance of the Services and limited promotional uses of the Deliverables as authorized in this Agreement.

1.2 Third Party Materials. All Third Party Materials are the exclusive property of their respective owners. Provider shall inform Client of all Third Party Materials that may be required to perform the Services or otherwise integrated into the Final Art. Under such circumstances Provider shall inform Client of any need to license, at Client’s expense, and unless otherwise provided for by Client, Client shall obtain the license(s) necessary to permit Client’s use of the Third Party Materials consistent with the usage rights granted herein. In the event Client fails to properly secure or otherwise arrange for any necessary licenses or instructs the use of Third Party Materials, Client hereby indemnifies, saves and holds harmless Provider from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of Client’s failure to obtain copyright, trademark, publicity, privacy, defamation or other releases or permissions with respect to materials included in the Final Art.

1.3 Preliminary Works. Provider retains all rights in and to all Preliminary Works. Client shall return all Preliminary Works to Provider within 30 days of completion of the Services and all rights in and to any Preliminary Works shall remain the exclusive property of Provider.

1.4 Original Artwork. Provider retains all right and title in and to any original artwork comprising Final Art, including all rights to display or sell such artwork. Client shall return all original artwork to Provider within 30 days of completion of the Services.

1.5 Trademarks. Upon completion of the Services and expressly conditioned upon full payment of all fees, costs and out-of- pocket expenses due, Provider assigns to Client all ownership rights, including any copyrights, in and to any artworks or designs comprising the works created by Provider for use by Client as a Trademark. Provider shall cooperate with Client and shall execute any additional documents reasonably requested by Client to evidence such assignment. Client shall have sole responsibility for ensuring that any proposed trademarks or Final Deliverables intended to be a Trademark are available for use in commerce and federal registration and do not otherwise infringe the rights of any third party. Client hereby indemnifies, saves and holds harmless Provider from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by any third party alleging any infringement arising out of Client’s use and/or failure to obtain rights to use or use of the Trademark.

1.6 Design Tools. All Design Tools are and shall remain the exclusive property of Provider. Provider hereby grants to Client a nonexclusive, non-transferable (other than the right to sublicense such uses to Client’s web hosting or internet service providers), perpetual, worldwide license to use the Design Tools solely to the extent necessary with the Final Deliverables for the Project. Client may not directly or indirectly, in any form or manner, decompile, reverse engineer, create derivative works or otherwise disassemble or modify any Design Tools comprising any software or technology of Provider.

RETURN & REFUND POLICY

In the event that something has gone wrong or you're purchase has arrived to you damaged please read our policies below prior to contacting us.

If something is unclear, please contact our Support Service Team at -admin.margotawharastone@protonmail.com

Returns & Refund Policy -

Our normal return period is 7 days form date of purchase.

Full Terms and Conditions

items must be returned in brand new condition
proof of purchase is required
refunds need to be applied to the same payment method used for the original purchase of the item(s) being returned
Orders can be exchanged via the reply paid address
eGift Cards cannot be returned or refunded.

Please also note, We will require photos of any item(s) that arrive to you in a damaged condition on the day of arrival.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In terms of the expense of making a claim under either the Special Warranties or the Australian Consumer Law:

If you are making a claim under the Special warranty, you will be required to pay the cost of making a claim.
If you are making a claim under the Australian Consumer Law, you will not be required to pay the cost of making a claim.

Please contact our Support Service Team via email and provide the following information:

Online order number
Full name
Email address used for the order
Photos of the item(s) if they arrived in a damaged condition

Our Support Service Team will usually respond within 1 business day and advise you of the next steps.

Please refer to the Refund Policy above for our full terms and conditions.

Our Support Service Team is available via email below - admin.margotawharastone@protonmail.com

Terms and Conditions

This Agreement for design services is between THE MARGO TAWHARA STONE™ in the "Jurisdiction of the Cook Islands," and Margo-Tawhara Stone ("Client") for the performance of the services described in the proposal sent to Client on ("Proposal"). The parties therefore agree as follows:

Basic Terms and Conditions

1. DEFINITIONS

As used herein and throughout this Agreement:

1.1 Agreement means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule A, together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

1.2 Client Content means all materials, information, photography, writings and other creative content provided by Client for use in the preparation of and/or incorporation in the Deliverables

.1.3 Copyrights means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under the laws of the Jurisdictional Locale.

1.4 Deliverables means the services and work product specified in the Proposal to be delivered by Provider to the Client, in the form and media specified in the Proposal.

1.5 Design Tools means all design tools developed and/or utilized by Provider in performing the Services, including without limitation preexisting and newly developed software including source code, Web authoring tools, type fonts, and application tools, together with any other software, or other inventions whether or not patentable, and general non-copyrightable concepts such as website design, architecture, layout, navigational and functional elements.

1.6 Final Art means all creative content developed or created by Provider, or commissioned by Provider, exclusively for the Project and incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, photography, animation, sounds, typographic treatments and text, modifications to Client Content, and Provider’s selection, arrangement and coordination of such elements together with Client Content and/or Third Party Materials.

1.7 Final Deliverables means the final versions of Deliverables provided by Provider and accepted by Client.

1.8 Preliminary Works means all artwork including, but not limited to, concepts, sketches, visual presentations, or other alternate or preliminary designs and documents developed by Provider and which may or may not be shown and or delivered to Client for consideration but do not form part of the Final Art.

1.9 Project means the scope and purpose of the Client’s identified usage of the work product as described in the Proposal.

F AQS

You Asked, We Answered

We stock a wide collection, but realise that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can't find what you're looking for.

WHAT IS YOUR SHIPPING POLICY?

How it works

After we receive your order, your goods will be either promptly mailed directly to your door or if applicable you can elect to pick up. We endeavour to execute a prompt service, and depending on your location, you will receive your goods between 7-21 days.

Australia 7-14 business days

New Zealand 7-14 business days

International 14-21 business days